Position Overview: Oversee patient care for identified caseload including providing primary and specialty group and individual services, coordination of treatment, referral and collateral contacts, treatment planning, case management, and biopsychosocial assessment to ensure the patient enjoys a cohesive treatment experience where all are working together toward the same goal.
Customer Service: Demonstrates concern for meeting internal and external customers’ needs in a manner that provides satisfaction for the customer within the resources that can be made available.
Problem Solving: Identifies problems, involves others in seeking solutions, conducts appropriate analyses, searches for best solutions; responds quickly to new challenges.
Integrity: Uphold personal and professional ethics and values, taking into account the values of the organization and respecting the culture, beliefs, and abilities of individuals.
Communication Proficiency: Comfortable using a broad range of communication styles, and ability to choose appropriate, effective ways to communicate to different audiences in diverse situations.
Personal Effectiveness/Credibility: Ability to promise and deliver results, build effective relationships and establish a reliable track record.
Minimum Qualifications
A Master’s degree in Social Work, Mental Health, Addictions, Psychology, or related field.
LCSW, LMHC, LADC1 preferred
Excellent verbal and written communication skills required.
Ability to work with an Electronic Medical Record (Zen Charts)
Excellent organizational skills with the ability to prioritize workload and meet deadlines.
Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
Exceptional analytical and problem-solving skills.
Proven ability to handle multiple projects under pressure.
Understanding of diverse cultures and gender-specific issues and the ability to incorporate needs of gender and culturally diverse groups into the organization.
Understands the need for and maintains appropriate confidentiality at all times when interacting with patients, residents, families, visitors, referral sources, and all other contacts.
Exhibits excellent customer relation skills as evidenced by supportive and constructive communication with all contacts including coworkers, patients, residents, visitors, families, and referral sources.
Must have strong knowledge of a variety of computer software applications in word processing, spreadsheets, and presentations (MS Word, Excel, and PowerPoint).
Knowledge of case management for dual diagnosis patients.
Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. The noise level in the work environment is usually moderate.
Physical Demands: While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move objects up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
